One address, answered by a person who can actually fix it. What to send, what to expect, and what we will tell you without being asked.
Last updated 26 September 2026
1How to reach us
Write to hello@trainagent.co.za. There is no ticket portal to learn and no tier one to get past. The person who reads it can change the product.
2What to include
The more of this you send, the faster it is fixed, and none of it is mandatory:
Never send us a password. We will never ask for one.
3What to expect
4Disputing an assessment
Every score cites the transcript. Ask for the citation and you will get the timestamp and the words. This is the whole design: an assessment that cannot be shown is not defended, it is withdrawn.
5What we tell you without being asked
If a capture fails, you are told that it failed rather than given an assessment built on a gap. If a transcript is poor enough that the evidence is unsafe, the affected criteria are reported as insufficient evidence rather than scored. Silence is never a pass.
6Security problems
If you believe you have found a security weakness, write to the same address with “security” in the subject. Tell us what you found and how to reproduce it, and give us a reasonable chance to fix it before telling anyone else. We will keep you informed and we will credit you if you want that.